Frequently Asked Questions
Everything you need to know about your skincare journey with The INKEY List.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return the product within 60 days of receipt for a full refund, even if it has been opened.
Are your products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate this task to others.
How do I know which products are right for my skin type?
We recommend using our 'Recipe Builder' tool on the homepage or contacting our askINKEY team of experts for a personalized skincare routine tailored to your specific needs.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products safe to use during pregnancy?
While most of our products are safe, we recommend avoiding Retinoids and Salicylic Acid during pregnancy. We always advise consulting with your doctor before starting a new regimen.