Returns & Exchanges

At The INKEY List, we want you to be completely satisfied with your skincare journey, which is why we offer a 60-day return policy for products that don't meet your expectations. Whether you've experienced an adverse reaction or didn't see the results you hoped for, our team is here to help you find the right solution.

Return Process

• 1.
  Contact askINKEY

  Reach out to our dedicated skincare experts via our website contact form or live chat to initiate your return request with your order number.

• 2.
  Receive Authorization

  Our team will review your request and provide a return authorization number along with the specific shipping address for our returns warehouse.

• 3.
  Package Your Items

  Securely pack the products you wish to return, ensuring they are well-protected to prevent any damage during transit back to our facility.

• 4.
  Process and Refund

  Once your return is received and inspected, we will issue a full refund to your original payment method within 7-10 business days.